Privacy policy
Privacy Policy
Last updated: October 5, 2026
SHIVURR operates this store and website, including all related information, content, features, tools, products, and services offered through the site (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy controls.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand the practices described below.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.
Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be associated with an individual.
Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following categories of personal information:
- Contact information, including your name, email address, telephone number, billing address, and shipping address.
- Payment and financial information, including payment method, transaction details, payment confirmation, and other information necessary to process payments. Payment information may be processed directly by Shopify and its payment providers.
- Account information, including usernames, passwords, preferences, and account settings when applicable.
- Transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel.
- Communications, including information you provide when contacting SHIVURR for customer support or other inquiries.
- Device and technical information, including your IP address, browser, device, network connection, and other identifiers.
- Usage information, including information about how you interact with and navigate the Services.
Sources of Personal Information
We may collect personal information:
- Directly from you when you place an order, create an account, communicate with us, or otherwise provide information.
- Automatically through the Services, including through cookies and similar technologies.
- From Shopify and service providers that help us operate the store.
- From advertising, analytics, fulfillment, shipping, and other business partners where permitted by law.
How We Use Personal Information
We may use personal information for the following purposes:
Providing and Improving the Services
We use personal information to provide and operate the Services, including processing payments, fulfilling orders, arranging shipping, providing customer support, processing returns, remembering preferences, and improving the shopping experience.
Communicating With You
We may contact you regarding orders, customer support inquiries, account activity, shipping, returns, warranty matters, or other service-related matters.
Marketing and Advertising
Where permitted by law, we may use personal information to send promotional communications or provide advertising based on your interactions with our store.
You may unsubscribe from promotional emails at any time.
Security and Fraud Prevention
We may use personal information to detect, investigate, and prevent fraudulent, malicious, unsafe, or unlawful activity and to protect our customers, business, and Services.
Legal and Regulatory Purposes
We may use personal information when necessary to comply with applicable laws, respond to lawful requests, enforce our terms and policies, or protect our rights and the rights of others.
How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate our business, including:
- To Shopify, payment processors, fulfillment providers, shipping carriers, cloud-service providers, customer-support providers, analytics providers, and other vendors that provide services on our behalf.
- To advertising and marketing partners where permitted by applicable law.
- When you direct or authorize us to disclose information.
- In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.
- When required by applicable law, court order, subpoena, government request, or other legal process.
- When necessary to protect SHIVURR, our customers, our Services, or others from fraud, abuse, security threats, or unlawful activity.
Depending on where you live, certain disclosures for targeted advertising may be considered a “sale” or “sharing” of personal information under applicable privacy laws.
You may submit applicable opt-out requests through our Your Privacy Choices page:
Relationship With Shopify
Our store is hosted by Shopify.
Shopify collects and processes information relating to your access to and use of our store in order to provide and improve Shopify's services and the functionality used by SHIVURR.
Information submitted through the Services may be transmitted to Shopify and other service providers located outside your state, province, or country.
For more information about how Shopify processes personal information, you may review Shopify's Consumer Privacy Policy and Shopify Privacy Portal.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, local storage, and similar technologies to:
- Operate the website.
- Remember preferences.
- Understand site usage.
- Improve performance.
- Detect fraud.
- Provide advertising where permitted.
Where required by law, you may be provided with options to manage certain cookie or advertising preferences.
Third-Party Websites and Services
The Services may contain links to websites, applications, or platforms operated by third parties.
SHIVURR does not control the privacy, security, or content practices of third parties.
We encourage you to review the privacy policies and terms of any third-party service you choose to use.
Children's Privacy
The Services are not intended for children, and we do not knowingly collect personal information from children under the age at which parental consent is required under applicable law.
If you believe a child has improperly provided personal information to us, contact us so we can review the request and take appropriate action.
Security and Retention
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to:
- Provide the Services.
- Complete transactions.
- Maintain business and financial records.
- Comply with legal obligations.
- Resolve disputes.
- Prevent fraud.
- Enforce our agreements and policies.
Retention periods vary depending on the type of information and the reason it was collected.
Your Privacy Rights
Depending on where you live, you may have rights concerning your personal information, including the right to:
- Request access to personal information we maintain about you.
- Request deletion of certain personal information.
- Request correction of inaccurate personal information.
- Request a portable copy of certain personal information.
- Opt out of certain targeted advertising, sale, or sharing of personal information where applicable.
- Withdraw consent where processing is based on consent.
- Appeal certain decisions concerning privacy requests where applicable.
These rights are not absolute and may be subject to exceptions under applicable law.
To exercise an applicable privacy right, contact:
You may also use our Privacy Choices page where applicable:
We may need to verify your identity before processing certain requests.
Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof that the agent is authorized to act for you.
We will not discriminate against you for exercising applicable privacy rights.
Global Privacy Control
Where required by applicable law, we may recognize qualifying Global Privacy Control signals as requests to opt out of certain sale, sharing, or targeted-advertising activities for the browser or device sending the signal.
Marketing Communications
You may unsubscribe from promotional emails using the unsubscribe link contained in those messages.
Even if you opt out of promotional communications, we may still send non-promotional communications relating to:
- Orders.
- Transactions.
- Customer-support inquiries.
- Warranty matters.
- Security.
- Other necessary service communications.
International Processing
Your information may be processed, transferred, and stored outside the country in which you live.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
Complaints
If you have a concern about how SHIVURR handles your personal information, contact us at:
Depending on your jurisdiction, you may also have the right to contact or submit a complaint to an applicable privacy or data-protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, legal requirements, or Services.
When we make changes, we will publish the updated policy on this page and revise the “Last updated” date.
Contact
For privacy questions, requests, or concerns, contact:
SHIVURR
Email: support@shivurr.com
Website: https://shivurr.com